FAQ
About Our Products
Q: What materials are your outfits made from?
A: We use a variety of high-quality fabrics including cotton, silk, and net, as detailed in each product's description. The fabrics are chosen for their comfort, drape, and durability.
Q: Do you offer different sizes?
A: Yes, each outfit is available in a range of sizes. Please refer to our size guide [Size Guide page link] for detailed measurements to find your perfect fit.
Q: How do I care for my Eman Kashif Mughal outfits?
A: To ensure the longevity of your clothing, we recommend following the care instructions on the label of each garment. For most of our pieces, we suggest hand washing or dry cleaning to preserve the delicate details.
Orders & Shipping
Q: How long will it take to receive my order?
A: We aim to process and ship all orders within [7-9 business days]. Once shipped, delivery times vary based on your location. You will receive a tracking number via email as soon as your order is on its way.
Q: Do you ship internationally?
A: Yes, we offer international shipping. Shipping costs and delivery times will be calculated at checkout based on your location.
Q: Can I track my order?
A: Absolutely! Once your order is shipped, you will receive an email with a tracking number and a link to track your package's journey.
Returns & Exchanges
Q: What is your return policy?
A: We want you to love your purchase. If you're not completely satisfied, you can return your item(s) within 14 days of delivery for an exchange or store credit. Items must be in their original condition, unworn, and with all tags attached.
Q: How do I initiate a return or exchange?
A: To start a return, please contact our customer service team at info@emankashifmughal.com with your order number and the reason for the return. We will guide you through the process.
Q: What if an item is damaged or incorrect?
A: We take great care in packaging your order. However, if you receive a damaged or incorrect item, please contact us immediately with your order number and a photo of the item, and we will resolve the issue as quickly as possible.